Smile High Return and Exchange Policy

Smile High Return and Exchange Policy

Returns

If you’re not satisfied with your online purchase for any reason you may return the items free of charge within 15 days of the original purchase.

To qualify for a refund, Smile High items purchased online through the SmileHigh.com store must be returned or exchanged by mail in their original condition (unworn, unwashed and undamaged) within 15 days of purchase.

Please include a note with your name, billing address, and order number, along with your Smile High items.  All return shipping charges must be prepaid.  No C.O.D. deliveries accepted.

Send all return packages to the following address:

Smile High
Attn: Chris Goto
370 East 11th Avenue #901
Denver, CO 80203

Orders are processed on business days only.  Business days are Monday through Friday, excluding U.S. Federal holidays.  Returns by mail may require up to 15 business days to process.

Exchanges

Smile High items purchased online through the SmileHigh.com store may be exchanged by mail in their original condition (unworn, unwashed and undamaged) within 15 days of purchase.  There is a $5 processing fee for exchanges.

Please include a note with your name, billing address, order number, and $5 fee, along with your Smile High items, PLUS the exact items (item name, color, size, etc) that you want to exchange for and the address where you want the new item shipped to.  All return shipping charges must be prepaid.  No C.O.D. deliveries accepted.

Send all exchange packages to the following address:

Smile High
Attn: Chris Goto
370 East 11th Avenue #901
Denver, CO 80203

Orders are processed on business days only.  Business days are Monday through Friday, excluding U.S. Federal holidays.  Most items leave the warehouse within 2-4 business days.  Exchanges by mail may require up to 15 business days or more to process, depending on item availability.

Shipping

Delivery of your Smile High items will vary depending on your location and designated shipping method.  Typically, most items leave the warehouse within 2-4 business days and arrive 7-10 days after they have shipped.  Business days are Monday through Friday, excluding U.S. Federal holidays.

Calculating Delivery Time

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refer to the amount of time it will take for your order to leave our warehouse.  Most items leave the warehouse within 2-4 business days.

Shipping Time is the amount of time it will take for your order to ship once it has left our warehouse. This depends upon the shipping method.

Example

2 business days (warehouse handling time)
+   8 business days (US Standard Ground Shipping Time)
= 10 business days delivery time

Standard Shipping

Smile High offers FREE U.S. DOMESTIC SHIPPING on all orders over $25.  All orders which do not qualify for free shipping will be charged a standard $5 shipping rate.

International Orders

We do not offer international shipping at this time.  Please contact us at info@smilehigh.com if you would like to place an international order.